“For want of a horse the rider was lost, for want of the rider the battle was lost.” So goes the proverb that hearkens back to the days when horses and their riders met on the field of battle from the Middle Ages through early modern times.
The contemporary battles with which we are most familiar typically don’t involve horse and rider or even military conflict, but the struggles of everyday life, the average person subjected to the the whims of large, impersonal corporations. Today’s battle hearkened back to my summer trip to Israel, when I dealt with delayed, cancelled, and rescheduled flights brought about by weather. Today it was a four hour delay in Louisville brought about by the need for a second flight attendant. I was legitimately afraid that lightning might strike twice.
We were scheduled to depart from Louisville for La Guardia at 3:30 pm and then shuttle to Kennedy to catch an 11:40 flight to Tel Aviv. While waiting at the gate, we were told at first that we would have about a 45 minute delay and that a flight attendant was inbound. Many of us witnessed a flight attendant stop by the desk at the gate and informed the agent that she was available, but was not willing to work our flight. We continued to receive updates and the delays increased. Eventually we learned that the airlines was Ubering a flight attendant in from Indianapolis. So, our departure moved in stages from 3:30 to 7:15 pm.
While we were waiting , we contacted a shuttle service to get from La Guardia to Kennedy and continued to call and update as our arrival time kept getting pushed back. We were also trying to make alternate arrangements should we not make it in time. Neither the gate agent, nor customer service over the phone could do anything for us, but tell us the next available flight would be 24 hours later.
I will admit that we were moving between panic, anger, and resignation that we would miss our flight.
7:15 came and went. We boarded and eventually took off around 7:45. When we landed at 9:45, my wife agreed that I should get out as quickly as possible and get to the baggage claim in order to get to the van and to Kennedy as quickly as possible. I was seated in row 18. I was the first person off of the flight. We got our luggage without incident and headed out the door to meet our van. We called. It was on the way. We waited. Still no van. It was after 10 pm and we still had a 20 minute ride, so we chucked the nonrefundable van ride and caught a waiting Uber.
We made it to JFK at 10:30. I shepherded the suitcases inside, turned the corner and saw a line of 50 or more snaking its way toward the ticket counter. My heart sank.
Desperate times call for desperate measures. I bypassed the line and asked the first ticket agent I came to if she could listen while she input a customer’s information. She responded that she needed to focus on her customer. I apologized for intruding, thanked her for her time and found another agent who was wrapping up with her current customer. I explained to her that our flight from Louisville had been delayed for 4 hours and we had just arrived from La Guardia and asked if there was anything she could do to get us on our flight. She explained that the flight was now closed and all the baggage had already been loaded on it, but she would see what she could do.
She went off in search of a supervisor and a few minutes later, they motioned me and my wife Karen down to a counter on the far end of the ticketing station. They quickly checked us and our baggage through, led us through security and whisked us to the gate., Karen by wheelchair and me, on foot. We were the last to board the plane. After getting settled, the plane soon began to taxi down the runway and then upward, beginning the long flight to Israel.
The trip began with the lack of a flight attendant and then the lack of a replacement. The actions of two people were impacting the plans if dozens of others who had planned to attend weddings and funerals, family gatherings, and spring break trips. The unselfish actions of others saved those experiences: the flight attendant who Ubered an hour and a half so that we could take off, the desk agent who put forth the extra effort to get us on the flight, and the supervisor who made certain we’d make it. The small choices that we make can have an enormous and unexpected impact on the lives of others. It all starts with showing up.

























































































